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- 24-hour helpline services through an inhouse Call Centre. AHCL operates a 24/7 Call Centre for the benefit of the insured. The Call Centre is equipped to provide all requisite information regarding the mediclaim policy and the entitlements of specific insured under the policy. The insured is also able to obtain the status of his/her I-Card or claim.
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- Cashless Hospitalisation through a countrywide network of hospitals. The insured can avail Cashless facility for hospitalisation at network hospitals, using the I-Card issued by Alankit. The Company takes extra care to ensure that the process of issuance of Cashless facility is smooth and efficient. The Company is in the process of developing the technology whereby it will be online with most hospitals and can be updated with the progress of its patients from time to time
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- Claim Settlement. AHCL has some of the most experienced doctors on its panel. All Claims are settled on-line with checks and balances built-in while the claim is in process. The Company has been maintaining its target of Claim settlement in less than a week’s time. The Insured is able to view his claim status on the web.
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- Cost Containment: AHCL has pre-negotiated discounts for claimments with most hospitals, thereby reducing the expenses on hospitalisations. This will contribute towards containing the hospitalisation expenses for the insured whose expenses cross the sum assured limit and to the reduction of claim outgo for insurers
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- Priority Admissions in hospitals. On emergencies members can avail priority admissions in hospitals. We can arrange this after receiving intimation from the insured or his/her representative.
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- Data Analysis for use by the underwriters. AHCL is equipped to provide data, which can be critical while deciding premium levels on health policies. Claim statistics –age wise, hospital wise, disease wise, area wise and claimed amount categorisation can be provided.
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